Popular Questions

Our helpful team are happy to answer any questions you may have about BSY, our courses or our qualifications. Please call 01409 220 400 or contact us.

A list of popular questions are also provided here as a reference guide.

Yes. BSY offers nationally recognised qualifications from NCFE CACHE, a registered educational charity and Awarding Organisation. These qualifications are regulated by Ofqual in England.

BSY is also member college of the ADLC (The Association of Distance Learning Colleges) and have agreed to abide by a rigorous code of ethics to give you an assurance of quality and fair dealing.

We do not set time limits or strict deadlines so you can learn at your own pace. You are free to study when it suits you and your progress may therefore depend upon how much time you would like to commit to study. We recommend that you complete your studies within 2 years as syllabuses are subject to change.

Our courses fit easily around family, job and other commitments, they are designed to be studied at home, are clear and straightforward and regularly updated.

There are no time limits or deadlines so you can work at your own pace and in your own time.

We can assist you with any queries, either by phone or email and your tutor is there to provide feedback on your assignments.

Yes, we have many students worldwide.

Students enrolling from overseas are required to pay in one sum.

We strive to keep our course fees as low as possible and appreciate that not everyone can pay their course fees in one sum. To support those individuals, we offer a ‘pay as you go’ option whereby you can enrol with an initial deposit, followed by monthly payments which are paid promptly each month or with each assignment submitted, whichever is the sooner. In order to offer this facility, we charge a small admin fee - this is to cover the additional administration required to process multiple payments - this one-off fee is spread over the term of your course payments. If you would like to enrol using our ‘pay as you go’ option, please visit our enrolment page.

While we do not set deadlines for completing assignments, we do recommend to students that they complete their course within 2 years of enrolment - this is because we frequently review our courses and update the course materials when necessary.

If you have enrolled:

Within the last 3 years and still have your course materials, you are welcome to continue with your course by sending in your next assignment to us when you are ready. This will be marked by your tutor and returned to you, so you can continue with your studies as normal.

NB If your course carries a qualification from an external awarding body and not BSY’s own certification, please note that the content and/or qualification may have changed since you enrolled to take into account new regulations or requirements; therefore your request will be reviewed in line with the rules set out by the awarding body and may not be available to resume after 2 years from your enrolment date. If the qualification is available, there may be an additional charge in order to complete your studies and we will advise you accordingly.

Between 3 - 5 years ago and still have access to your course materials, you may be asked to pay an additional fee if you’d like to continue with your studies. Please complete our resume course form to submit this request.

If you no longer have your course materials, you will be asked to pay an additional fee if you’d like to continue with your studies. Please complete our resume course form to submit this request.

More than 5 years ago.
We are not usually able to accept course continuation requests unless they are under exceptional circumstances, you may wish to re-enrol or complete our resume course form in order to provide further details for your request to be reviewed.

We pride ourselves on providing courses that allow flexibility in learning and allow our students to study in their own time and at their own pace to fit in with their commitments in life.

In the event that your circumstances change after enrolment we are here to help and invite you to contact a member of our team to discuss the options available.

In many cases we are able to offer reduced/affordable payments which will allow you to continue with your studies (in line with the payments you make) until such time as your circumstances change.

For more complicated situations you may speak with the Student Liaison Officer who will work with you to find a solution.

For ease, we have created a dedicated secure payment link which allows you to make a card payment towards your course at any time.

www.bsygroup.co.uk/pay

If you’d like to clear your balance or update your card with us, please refer to your enrolment confirmation for details of the payments due on your course and then visit our payment page to make a payment. If updating your card, you may select for the details to be saved for future payments.

If you’re behind on your payments, please don’t worry, we’re here to help and will be happy to help get you back on track. Please refer to any communications you have received from us with details of the payments due and visit our payment page to make a payment.

Yes, in line with the terms and conditions of enrolment you have 14 days from receipt of your materials to decide if the course is suitable for you; if the course is not suited to you, please let us know in writing here.

If you have elected to pay by BSY Instalment plan, you may terminate your participation on the course at any time by giving 2 months’ notice in writing via our cancellation request form. In line with the terms and conditions of enrolment, any outstanding payments plus any due during the notice period will be payable.